Icomera provides a full portfolio of support services for its solutions. The central Icomera system is hosted on multiple sites and includes the following:
- Icomera patented communication software
- Authentication services for passenger portals
- Positioning and mapping services
- Remote monitoring services
- Reporting services
- System updates
- Web support site
Icomera provides 24/7 hosting with redundant Internet connections with multiple hosting sites for failover purposes.
The Icomera NOC continuously monitors the service provided by our systems to ensure that we live up to service level agreements (SLA) agreed with our customers. The data is provided in periodic reports which also include statistics on usage to measure the uptake and maintaned quality of the service.
A telephone helpdesk staffed by skilled technicians ensures that our customers' passengers get swift and correct assistance, should they have any issues.
The Icomera operations team provides assistance to our customers on recommended configuration changes, often based on changes in the mobile operators' networks or changing usage patterns. We are also responsible to recommending and applying software updates to the systems.
Other services provided by the Icomera operations and service delivery teams include portal specifications, customisation and development and coverage measurement reports.
